Not only our clothing is unique, but also our customer service! On this page you will find all the information you need about the ordering process, the payment process, the delivery process, the return conditions and your personal account.

Order

How can I place an order?

Clothing order at UniQ is very simple. You only need the following steps:

• The size pick
When you have chosen a product that you would like to order, you must first select your size. These can be selected in the dropdown menu next to the product. Not sure what size you need in a garment? Consult our size advice page.
• The product to basket
If you know the size for the product that you have selected, you want to order this product in your shopping cart do. You do this by pressing the green button "place in shopping cart" button. When you use the product in the shopping cart review you can choose to continue shopping or immediately to settle. If you choose to continue shopping and you decide to order a product, then you must repeat steps 1 and 2.
• Settle
If you choose to go checkout, you get the contents of the shopping cart to see. Click on the green button "checkout".
• New customer or returning customer
After clicking on the button 'checkout' button there are two possibilities: you are a new customer UniQ or you are a returning customer. If you are a returning customer and you have a previous order created an account, you only need your e-mail address and password to enter to proceed to the payment menu, your address details are indeed already known to us. Are you a new customer, you get to see two choices. You simply can directly checkout or you can create an account so you can place subsequent orders more quickly. If you are a new customer, you will in both cases, your personal data in order to fill you so that we can send to the correct address. Once you have created an account and once you have entered address, you are redirected to the payment page.
• Pay
On the payment page, you can choose from different payment methods, namely: credit card, PayPal, iDeal or pay by bank transfer.
• Accept Terms and Conditions
If the payment method you have chosen, you accept the terms and conditions (tick box) and press the green button "Continue" button.
• Confirmation
All that remains now is to confirm your order. We recommend that you first check everything again. You can step through the ordering process again check at back button. Is everything correct? Confirm your order then. Then you depending on your chosen payment method is redirected to the payment page where you can pay your new clothes.

How can I search for a product?

Search for a product may UniQ a number of ways:

• Navigation through the menus
Using the top menu on our website and through the images, you can easily select the product categories so you can quickly find what you're looking for. For example, select to men or women clothing, garments select by category or view clothing by brand.
• Navigation through filters
If you have made a selection in the top menu you can further refine your search. For example, search by price, color, size, brand and category.
• Search bar
Above the top menu is a search bar to find. Enter a subject to find the products which you are looking for!

How can I track my order?

If you have placed an order, it will be transferred to GLS. Then you will love us an e-mail with a track & trace code online so you can see where your order is.

Can I cancel my order

As long as the order has not been shipped from our warehouse is canceled your order of course possible. You can cancel your order by sending us an e-mail or call us. Our contact details are on this page to find. If we have already shipped your order is canceled from your order by UniQ unfortunately no longer possible. However, it is always possible for you to return your order. On this page you can view our returns policy.

I have placed an order, but you get an email from Uniq Kleding.nl that my order was canceled?

First, do not worry, this is not a definitive cancellation. This just means that the reservation for your clothing has lapsed. The Uniq fashion shop works with a reservation system. Once you place items in your shop and want to checkout these products are reserved for you and thus unavailable to others. We do this to prevent eg two customers order the same shirt and also deal with the result that we have one of the two customers to disappoint.

A cancellation email about your order is almost only for the chosen payment method "bank transfer" or by you yourself demolished order via iDEAL or creditcard. We ask our customers to always such orders via email within 48 hours to arrange payment to make. This is because otherwise the reservation expires. You do get an additional email before, our customer, with the message that the items from the reservation within 6-8 hours become available for other customers. We do this to ensure that items be reserved on orders where payment is late or not at all enter. 95% of our customers pay whatsoever within 24 hours. Again, do not worry, once we receive your money yet, we obviously still pending order. We recommend, however, timely payments because in this situation it can be so that your favorite piece of clothing: jeans, pants, shirt or other fashion item already purchased by someone else.

Pay

What payment methods do I have when UniQ?

In UniQ you can choose from the following payment methods:
• Credit Card
• Paypal
• Moneybookers

How does a payment with credit card?

Credit card is easy and secure, we accept the following credit cards: Mastercard and the Visa Card. Credit card information you enter on UniQ a secure SSL server. This is indicated by the closed padlock at the top of your screen. If the credit card issuer has authorized the payment, we will send the product ordered by you. Due to the high safety standards that we use is a payment by credit card at UniQ a highly secure payment method. When you dress returns to UniQ the corresponding amount will also be credited to the concerned credit card account.

How does a payment with Paypal?

If you choose the option to pay with PayPal, you will immediately after confirming your order redirected to the Paypal website. If you already have a Paypal account you can login to this account and confirm the payment. If you do not have a Paypal account, you have to create it first and then confirm your payment. After confirming your payment, there is an authorization made by Paypal, then your order will be processed.

How does a payment by pay in advance?

When you choose the option to pay in advance, you will receive after confirming your order, an e-mail with the amount you pay and our bank details. Once payment has been received, the product is sent. Depending on your bank may take several (2-4) days before your payment is received by us. This makes the delivery with the option to pay in advance on average slightly longer than other payment options. We recommend you to overwrite the money your order number to the liver to accelerate the process.

What are the bank details UniQ?

Where can I find my account statement?

When you log into the account you created on UniQ you can click on 'My Orders' button. There you will find an overview of all your orders at UniQ.

Delivery

When we receive the payment for 10h, your order usually the next working day.
Look here for more information on deliveries.

Returns

If you want to know all about the return
look at our Returns Policy and our Returns Procedure.

Other questions?

Do you have any other questions? Look at the FAQ. Is the question that you have not listed? Then you can always reach us via email or by phone. You can reach us from Mon-Sat 09.00-17.30 at the following telephone number: 0495-526502. You can also reach us through the following email address: info@uniqfashion.com.

My Account

Once you've created an account you can log in here at all times. When you have logged in you can change your information, change your password and change your address. You can also view your orders.